Machine-readable version for agents:
/support.mdChannels
| Concern | Channel |
|---|---|
| General support, account or billing issues | [email protected] |
| Enterprise, sales, custom quotas | [email protected] |
| Bug reports & feature requests | GitHub issues (public, open source) |
| Community & quick questions | Discord |
| Service status & incidents | status.worldmonitor.app — email subscription available |
| Security vulnerabilities | See security.txt |
POST /api/leads/v1/submit-contact) is Turnstile-protected and intended for humans in a browser; agents should use email instead.
Response expectations
- Free / Pro / API — best-effort support via email, GitHub, and Discord. No formal SLA.
- Enterprise — dedicated support with committed response times, agreed per contract.
X-RateLimit-* header values you received.
Before you write in
- Is it an outage? Check status.worldmonitor.app and the public health probe
GET /api/health?compact=1. - Key rotation / limit increases — Authentication & Usage, Rate Limits, or email support.
- Billing self-serve — invoices, cancel, and renew live in the customer portal at worldmonitor.app/pro.